Hi Experts,
Post system refresh of BI and ECC system , our JAVA (BI Portal) shows the error "Application error occurred during the request processing" when Approval Portal tab is clicked
Find the below default trace details. Please let me know what can be done further to resolve this issue.
#2.0 #2014 05 26 00:00:55:961#0-700#Error#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#
com.sap.ASJ.web.000137##opentext.com/IM_APPROVAL_PORTAL6_0SP5#C000A7EEAF610045000000040000230A#14599451000000004#opentext.com/IM_APPROVAL_PORTAL6_0SP5#com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl#Guest#0##3A20F44EE42B11E39A69000000DEC51B#08015d8ce42611e3a2ed00212817ec24#08015d8ce42611e3a2ed00212817ec24#0#Thread[HTTP Worker [@522913632],5,Dedicated_Application_Thread]#Plain##
Cannot process an HTTP request to servlet [jsp] in [vimportal] web application.
For more details on the problem please check traces searching by logId: C000A7EEAF610045000000020000230A#
#2.0 #2014 05 26 00:00:56:008#0-700#Error#com.sap.engine.services.servlets_jsp.ISE500#
com.sap.ASJ.web.000500##opentext.com/IM_APPROVAL_PORTAL6_0SP5#C000A7EEAF610045000000050000230A#14599451000000004#opentext.com/IM_APPROVAL_PORTAL6_0SP5#com.sap.engine.services.servlets_jsp.ISE500#Guest#0##3A20F44EE42B11E39A69000000DEC51B#08015d8ce42611e3a2ed00212817ec24#08015d8ce42611e3a2ed00212817ec24#0#Thread[HTTP Worker [@522913632],5,Dedicated_Application_Thread]#Plain##
500 Internal Server Error is returned for HTTP request [https://sap-xxx1:50101/vimportal/jsp/common/index.jsp]:
component [jsp],
web module [vimportal],
application [opentext.com/IM_APPROVAL_PORTAL6_0SP5],
DC name [opentext.com/IM_APPROVAL_PORTAL6_0SP5],
CSN component[],
problem categorization [com.sap.ASJ.web.000137],
internal categorization [-1152113356].
[EXCEPTION]
java.lang.NullPointerException: while trying to invoke the method java.lang.String.equalsIgnoreCase(java.lang.String) of a null object returned from com.opentext.vim.portal.util.JServerParameter.getWhiteListConigParam()
at JEE_jsp_jsp_common_index_14599451_1390875356000_1390877128615._jspService(JEE_jsp_jsp_common_index_14599451_1390875356000_1390877128615.java:220)
at com.sap.engine.services.servlets_jsp.lib.jspruntime.JspBase.service(JspBase.java:102)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:428)
Thanks,
Preetha Balan