Hi,
Could I please have your inputs on this?
We have a user who is ordering an item using a Shopping Cart and is encountering portal runtime error.
Another user is not experiencing error when ordering the same item. They have the same portal and backend roles.
This is the log of the error
Exception ID:05:04_02/01/14_0003_4065551
[EXCEPTION]
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Application name : com.sap.portal.appintegrator.sap
Component : pcd:portal_content/company.global.fd_alcatel_lucent/company.global.fd_federated/company.global.fd_p2p_0/company.global.p2p.fd_role/company.global.p2p.fd_srm/company.global.p2p.ro_p2p_srm_approver_requetor_receipient/fd_p2p_home/company.global.p2p.ws_SRM_1/company.global.p2p.ws_shopping_cart/company.global.p2p.iv_shop
Component class : com.sapportals.portal.sapapplication.SAPApplicationIntegratorComponent
User : weggen
at com.sap.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:765)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:245)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:206)
at com.sap.portal.prt.pom.PortalNode.service(PortalNode.java:588)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:233)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)
at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:520)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:201)
at com.sap.portal.prt.dispatcher.DispatcherServlet.service(DispatcherServlet.java:132)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.portal.http.EnrichNavRequestFilter.doFilter(EnrichNavRequestFilter.java:49)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:276)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: com.sapportals.portal.prt.runtime.PortalRuntimeException: Exception in SAP Application Integrator occured: Unable to process template 'all laptops <17 inches (eg 8760w is too big for this backpack) (Compatible with 2570p / 8570w / 8470w / 8470p / 6470b / 6570b / 2760p / 2560p / 8560w / 8460p / 6560b / ) (IT Recommended Case (Backpack) from HP out of the INTERNAL PC & WS Peripherals Catalogue, Load ID 121204, as alternative for AM863AA)', because '17' is an invalid terminal property of the Root context.
at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doContentPass(AbstractIntegratorComponent.java:171)
at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doContent(AbstractIntegratorComponent.java:143)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:205)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:121)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)
at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)
... 54 more
Caused by: com.sapportals.portal.appintegrator.ApplicationIntegratorException: Unable to process template 'all laptops <17 inches (eg 8760w is too big for this backpack) (Compatible with 2570p / 8570w / 8470w / 8470p / 6470b / 6570b / 2760p / 2560p / 8560w / 8460p / 6560b / ) (IT Recommended Case (Backpack) from HP out of the INTERNAL PC & WS Peripherals Catalogue, Load ID 121204, as alternative for AM863AA)', because '17' is an invalid terminal property of the Root context.
at com.sapportals.portal.appintegrator.layer.AbstractIntegrationLayer.processTemplate(AbstractIntegrationLayer.java:543)
at com.sapportals.portal.appintegrator.layer.URLTemplateProcessLayer.processLayer(URLTemplateProcessLayer.java:33)
at com.sapportals.portal.appintegrator.LayerProcessor.processActionPass(LayerProcessor.java:175)
at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doActionPass(AbstractIntegratorComponent.java:111)
at com.sapportals.portal.appintegrator.AbstractIntegratorComponent.doOnPOMReady(AbstractIntegratorComponent.java:70)
at com.sapportals.portal.prt.component.AbstractPortalComponent.handleEvent(AbstractPortalComponent.java:390)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$1.service(RequestDispatcherFactory.java:168)
at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:270)
at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.handleEvent(RequestDispatcherFactory.java:158)
at com.sap.portal.prt.pom.ComponentNode.handleEvent(ComponentNode.java:242)
at com.sap.portal.prt.pom.PortalNode.fireEventOnNode(PortalNode.java:342)
at com.sap.portal.prt.pom.PortalNode.processEventQueue(PortalNode.java:732)
at com.sap.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:473)
... 46 more
Caused by: com.sapportals.portal.appintegrator.template_processor.TemplateParserException: Unable to process template 'all laptops <17 inches (eg 8760w is too big for this backpack) (Compatible with 2570p / 8570w / 8470w / 8470p / 6470b / 6570b / 2760p / 2560p / 8560w / 8460p / 6560b / ) (IT Recommended Case (Backpack) from HP out of the INTERNAL PC & WS Peripherals Catalogue, Load ID 121204, as alternative for AM863AA)', because '17' is an invalid terminal property of the Root context.
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processWholeTagExpression(TemplateProcessor.java:183)
at com.sapportals.portal.appintegrator.template_processor.compiler.TemplateCompiler.processWholeTagExpression(TemplateCompiler.java:54)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseSimpleExpression(TemplateParser.java:234)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseComponenedExpression(TemplateParser.java:188)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseTagExpression(TemplateParser.java:170)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parseTemplateExpressionPart(TemplateParser.java:97)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parse(TemplateParser.java:89)
at com.sapportals.portal.appintegrator.template_processor.TemplateParser.parse(TemplateParser.java:83)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processImpl(TemplateProcessor.java:432)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:399)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:411)
at com.sapportals.portal.appintegrator.template_processor.ModifierImpl.convertParamsToQuerystring(ModifierImpl.java:207)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processModifier(TemplateProcessor.java:296)
at com.sapportals.portal.appintegrator.template_processor.compiler.ProcessModifierAction.execute(ProcessModifierAction.java:16)
at com.sapportals.portal.appintegrator.template_processor.compiler.ProcessTemplateAction.execute(ProcessTemplateAction.java:39)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.processImpl(TemplateProcessor.java:425)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:399)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessor.process(TemplateProcessor.java:411)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessorService.processTemplate(TemplateProcessorService.java:55)
at com.sapportals.portal.appintegrator.template_processor.TemplateProcessorService.processTemplate(TemplateProcessorService.java:110)
at com.sapportals.portal.appintegrator.layer.AbstractIntegrationLayer.processTemplate(AbstractIntegrationLayer.java:522)