Continously one user name is comeing in field "Reported by" in (solution Manager) while successfully support message created on sap portal.

Hi Exper,

I have created a support message successfully through the sap portal version 7.30

But the created message does not have correct name of Reported by user in sap solman system version- 7.1 field assigned.

Continously one user name is comeing in field "Reported by" while successfully support message created.

For example:

Suppose have portal user have xyz,PQR and mnm.

I am login into the portal with user PQR or mnm and create the support message successfully through the sap portal.

I am going to sap backend solman system,while checking each and every things are fine but "Reported by" field showing xyz name in Reported by field,If in create support message from any usres always reflecting xyz name in Reported by field.

Please suggest to me that where am missing config level sap portal end or sap solman system end.

Regards,

Sam