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Receiving a 403 forbidden when accessing login help

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I am trying to access the UMHelpPage.jsp from the logon page but I am receiving a 403 forbidden when I click on the link. this is in a custom login module using the code:

inPortal?proxy.getAlias("gotoHelpPage")
:logonBean.getLogonURL(proxy,"gotoHelpPage=")%>">Forgot Password?

not the exact line but I had trouble pasting it in the editor. The line does work and sends it to the url of

 

http://server:port/irj/servlet/prt/portal/prttarget/uidpwlogon/prteventname/gotoHelpPage/prtroot/com.sap.portal.navigation.portallauncher.default

 

which then throws the 403 forbidden message.

 


The security Area is listed as Netweaver.Usermanagement and the SafetyLevel is listed as no_safety for each of the areas in the portalapp.xml

 

I have the exact same line in another portal that works but I cannot remember what I may have changed several years ago to get it to work.

 

This is on EP 7.01 Sp11


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