This is the ABAP Web dynpro POWL: FITV_POWL_TRIPS.
I get all other parameters but seem to be missing the dropdown called "Refresh type" where you configure at which actions the POWL Query is supposed to refresh.
It's currently set to manual so the only users who get new work items, are the ones who can find the "Refresh button" 
Any clues on how to set the refresh rate?